Refund & Return Policy

Effective Date: May 11, 2026

Thank you for shopping with Shag Ass Creek. We want you to be satisfied with your purchase. Please review our Refund & Return Policy below.

1. Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unworn and unused

• In original condition

• Free from stains, odors, or damage

• Returned with original tags and packaging when applicable

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable and non-returnable unless defective or incorrect:

• Clearance or sale items

• Gift cards

• Customized or personalized products

• Limited edition items marked as final sale

3. Refund Process

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

• Original shipping charges are generally non-refundable unless the return is due to our error

4. Exchanges

We may offer exchanges for:

• Incorrect items received

• Defective products

• Different sizes or colors, subject to inventory availability

If an exchange item is unavailable, a refund or store credit may be issued.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item

• Photos of the packaging

We will review the issue and work to provide a replacement, exchange, or refund when appropriate.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged

• The product is defective

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company or payment provider

3. Contact your bank regarding processing delays

If you still have questions, please contact us.

8. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipping, cancellation requests may not be possible.

9. Contact Information

For refund or return questions, please contact:

Shag Ass Creek
Website: www.shagasscreek.com
Email: shagasscreek@gmail.com
Location: Midland, Texas, USA